Getting to know our AUN-QA Trainers

Johnson has more than 30 years of operational, quality and human resource management experiences in manufacturing, telecommunications, postal services, logistics, training and education, and has held key management and leadership positions in his career. His expertise has evolved from specialising in quality of service to the quality of life.

He is an AUN-QA Expert appointed by the Secretary-General of the Office of Higher Education Commission and the Chairman of the AUN Board of Trustees, and a key member of the ASEAN University Network Quality Assurance (AUN-QA) Council. He is actively involved in the AUN actual quality assessment and training of Chief Quality Officers (CQOs) and AUN-QA assessors at the AUN-QA network. He is instrumental in writing the “Guidelines for AUN Quality Assessment and Assessors” and the editing of the “Guide to AUN Actual Quality Assessment at Programme Level”. He is the course developer and facilitator for AUN-QA Assessor Workshops, CLMV Countries Workshops, and the AUN-QA Training Course for Accomplishing Programme Assessment Workshops. He is also an IQA expert in the ASEAN-QA project for ASEAN-QA Phase I and II. He was an appointed trainer at the East African Quality Assurance Forum organised by HRK and DAAD in 2012.

In his last appointment, Johnson was the Associate Director with the Office of Quality Management, National University of Singapore. He provided consultancy and training in service excellence and quality management system. He has designed, developed and facilitated more than 50 workshops and trained more than 1,000 NUS staff members in Balanced Scorecard, Business Process Re-engineering and Improvement, Innovation, Service Excellence, ISO 9001 and The 7 Habits of Highly Effective People.

He was a member (2007 – 2012) of the Quality Management Technical Committee (QMTC) under the purview of Standards, Productivity and Innovation Board (SPRING) Singapore and the role of the QMTC is to develop, adopt and promote relevant management systems standards for the purpose of helping Singapore companies improve their management practices through standardisation. QMTC approves and publishes many popular quality standards in Singapore including ISO 9001, ISO 9004 and ISO 19011.

Besides his educational quality credential, Johnson is the Founder and Chief Happiness Coach of Living Better. His vision of a happier world and years of research led to the conceptualisation of The Happiness DNA which he hopes to bring happiness to life, family, work and community.

Johnson holds a Master Degree in Business Administration from the University of Leicester and a Bachelor of Science (Honours) in Economics and Management Studies from the University of London. He also holds a Specialist Diploma in Applied Learning and Teaching (SDALT) from Republic Polytechnic and an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning, Singapore. Johnson also holds the following appointments with the following organisations:

• Adjunct Lecturer, Murdoch University and SMF Institute of Higher Learning
• Senior Associate Consultant, Asia Academy for Retailing
• Associate Trainer, Quality Learning Hub
• Associate Trainer, Singapore Quality Institute
• Associate Trainer, ASK Training Pte Ltd

Arnulfo P. Azcarraga is a Professor of Computer Science at De La Salle University (DLSU) in Manila, Philippines. He obtained a Doctorat Nouveau Regime en Informatique (PhD Computer Science)from INP Grenoble, France in 1993, an MS Computer Science from the Asian Institute of Technology, Bangkok, Thailand in 1987, and a BS Applied Mathematics, cum laude, from the University of the Philippines at Los Baños (UPLB) in 1982.

As a researcher, Arnie Azcarraga has been working on data mining, text mining, music storage and retrieval, and various other applications of self-organizing maps and neural networks. His work has been published in various journals, including IEEE Transactions on Systems, Man, and Cybernetics, IEEE Transactions on Knowledge and Data Engineering, Journal of the Operational Research Society, Journal of Advanced Computational Intelligence and Intelligent Informatics, and International Journal of Artificial Intelligence Tools. He is an author of a chapter in the book “Soft Computing for Knowledge Discovery and Data Mining”, published by Springer in 2007.He has also presented his work in numerous international conferences, most notably in several of the IEEE/INNS Joint Conference on Neural Networks (IJCNN) in Washington, Hong-Kong, Brisbane and Beijing, the Workshop on Self-Organizing Maps (WSOM) in Helsinki, and the International Conference on Information Systems (ICIS) in Seattle.

Since his PhD from France and his return to the Philippines in 1993, Professor Azcarraga has been appointed to various important academic positions at De La Salle University, including Graduate Director, Vice Dean and Dean of the College of Computer Studies, Associate Vice Chancellor for External Relations, and most recently as Vice Chancellor for Research. He was also, at one time, the Executive Vice President of De La Salle Canlubang, which is now the Science and Technology Complex of DLSU.

Prior to pursuing graduate studies abroad, he was a Systems Analyst at the National Computer Center in Manila. Also, while on researc leave at DLSU from 1999 to 2002, he was a Senior Research Fellow at the School of Computing of the National University of Singapore, managing a very large research project (Programe of Research into Intelligent Systems - PRIS).

He is in the board of the International Association of La Salle Universities (IALU). He has been trained on university leadership under the UNISTAFF programme of DAAD in Witzenhausen, University of Kassel in Germany in 2007, and conducted a portion of the UNISTAFF programme in 2009. He has also participated in the IALU Lasallian Leadership programme in Rome in 2010, and helped organize the Lasallian Research Symposium in Minneapolis in 2013. He has been awarded the Gawad Lagablab, as one of the most outstanding alumnus of the Philippine Sience High School, and he has been admitted to the Mensa in 2005.

As a senior Quality Assurance assessor of the ASEAN University Network (AUN), he has done numerous Quality Assurance assessment of various programmes in several top universities in the ASEAN region, including Gadjah Mada University, Universitas Indonesia, Bandung Institute of Technology, IP Bogor, Hanoi University of Science and Technology, Vietnam National University (Hanoi), Vietnam National University (Ho Chi Minh), Naresuan University, and Chiang Mai University.

1. Academic Degrees/ Qualification :
Bachelor of Science, University of Massachusetts at Amherst; Master of Science, University of Massachusetts at Amherst; PhD, Virginia Polytechnic Institute and State University; present position is Associate Professor, Department of Industrial and Systems Engineering, National University of Singapore

2. Academic carrier /Working Experiences in QA :
a. Up to 2007, Tan Kay Chuan has worked in QFD, TRIZ, and other areas of quality management. Since then he has shifted to work mainly in service and innovation management. Some of his research projects include: six sigma key performance indicators and critical success factors in services, framework for new service development, servicing the bottom of the market, and innovating services from products.
b. Kay Chuan has become very involved in new area of service science and management engineering. Beginning in March 2008, he started an NUS faculty-level research project on “To Develop Service as a Science and an Engineering Management Discipline.” He will also jointly develop a new ISE module on service and innovation management. Kay Chuan has published eight journal papers in the past three years. His research publication list is appended below.
c. Kay Chuan wrote the preface for a book to be published in November 2008. The book is entitled “Programa De Pausas SaludablesInp Sector Activo – III Region.” It is written by Jorge Osorio of Jorge Osorio Limited, Chile, South America. The topic has to do with the intersection among the research and application areas of ISO 9000:2000, musculoskeletal disorders, and ergonomics.
d. Kay Chuan won the best paper award at the 3rd Asian Network for Quality Congress and the 19th Asia Quality Symposium, September 2005.
e. Kay Chuan reviewed papers for the following academic journals :
i. Service Industries Journal, ii. Total Quality Management, iii. International Journal of Management Education, iv. International Journal of Service Industry Management, v. International Journal of Industrial Ergonomics, vi. Journal of Service Research, vii. The TQM Magazine
f. Kay Chuan is on the journal editorial boards of :
i. International Journal of Service Industry Management, ii. International Journal of Industrial Ergonomics, iii. Asian Journal of Ergonomics
g. Kay Chuan was the Organizing Chair for the IEEE International Conference on Industrial Engineering and Engineering Management, Dec 10-13, 2007. He was on the Program Committee for the 2006 IEEE International Conference on Management of Innovation and Technology.
h. Kay Chuan is an external examiner for academic theses/dissertations from :
i. Vimala Balakrishnan, PhD candidate, thesis entitled, Ergonomic Study on Input-Output Devices for Mobile Computing, Multimedia University, Malaysia.
ii. Danny Ker Boon Keet, PhD candidate, thesis entitled, The influence of Quality Managers’ attributes and the Critical Success Factors on Singapore Quality Award for Small and Medium Sized Enterprises in Singapore, University of South Australia, Australia.
i. Kay Chuan received a research visitor to the Department over the period 13-23 July 2007. He was Professor Evgeny Tsoy from the Novosibirsk Technical State University, Novosibirsk, Russia. Prof Tsoy works on TRIZ, QFD, and human factors engineering.
j. Kay Chuan’s expertise was featured in My Paper on 23 April 2008 and on television, Her Sense, Channel 8. These two feature interviews had to do with spinal posture and the use of back-support for women who wear high-heel shoes.
k. Kay Chuan gave a keynote address at the 2008 Indostaff Regional Seminar cum Workshop on Quality Assurance and Higher Education Management, University of Indonesia, Depok, 12 February 2007. The speech was entitled “Concept and Implementation of QA and Its Management in Asian Higher Education.”
l. Kay Chuan gave a keynote address at the Forum for Graduate Education in East Asia: Challenges and Innovations, National Taiwan Normal University, Centre for Research on Educational Evaluation and Development, 20 December 2007. The speech was entitled “Developments in Higher Education: Thinking Schools, Learning Nations.”
m. Kay Chuan is Chief Quality Officer from the National University of Singapore to the ASEAN University Network. He is a lead assessor for assessments based on the AUN- Quality Assurance Manual and Guidelines. He is trainer for assessor based on the AUN-QA Manual and Guidelines.